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WISE FAQ

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WISE allows students to register for classes, pay fees, view grades and unofficial transcript and to update their contact information online. Here are some common questions and answers about WISE.

Logon/PIN issues

Do I have an assigned (default) PIN and, if so, what is it?: PIN codes have been issued to all former and current PHCC students. Your default PIN is a four-digit number; the first two digits are the day of your birth and the last two digits are the year of your birth. For example, if you were born on August 6, 1981, your PIN would be 0681.

For newly admitted students and students reapplying for admission, your PIN code will be created after your application has been processed, usually within two working days of the time it was submitted.

After you log on with your default PIN code, you will be required to change it. Please remember this new code.
I have forgotten my PIN. What should I do?: You will need to come to the Admissions office on any campus to request verification of your PIN. Bring photo ID with you.
I am a new student at PHCC and have not yet registered for classes. Can I use web registration?: Your first registration cannot be conducted via web registration because we would like you to see an academic advisor. However, any subsequent registration (including adding or dropping first term courses) can be done via web registration.
I was previously a student at PHCC, but I have not enrolled for more than a year. Can I use web registration?: You will first need to apply for readmission through the Admissions office on any campus. After that, you can register via web registration.
When is web registration available?: Web registration is available Monday through Thursday from midnight to 9 p.m. (EST), Friday from 7:30 a.m. to 4:30 p.m. (EST), and Saturday and Sunday (24 hours). Web registration is not available over the winter break.

Because there is a limit to the number of web-based transactions that can be handled at any one time, we encourage your to use the web during "off peak" hours when traffic will be light.

Registration issues

The course I would like to take is not listed in the box in section 2A on the registration screen. What does this mean?: Every course that PHCC offers for a particular semester will be listed in the Course box in section 2A. This list will be updated immediately if any course schedule changes are made. If the course you want is not listed, it is not being offered for that semester.
The course I would like to take is listed in the Course box in 2A, but either no class sections are listed in the Course Section box in 2B or the list does not contain a section at the time or place I would like. What does this mean?: The Course Section box in 2B only lists classes which still have seats available. If a course section is full, it will not be listed. The availability of seats in a class may change daily. Check back!
When I try to add a course to my trial schedule, I get a message that indicates I have a registration restriction. What should I do?: A registration restriction means that you are not allowed to register for any classes. The name and the phone number of the office that placed the restriction should display. Contact that office to find out what you need to do to have the restriction removed. If a phone number is not listed, call PHCC at 727-847-2727 and ask to be connected to the office listed.
When I try to add a course to my trial schedule, I get a message that indicates I have a placement test problem. What does this mean?: This message means either that you have not taken your placement test, the score is not on file, or the test score is too low for the course you wish to take. Select another course or contact student development on your campus for more information.
When I try to add a course to my trial schedule, I get a message that indicates that I need a prerequisite course. What does this mean?: This message means that you have not successfully completed a course that is required before you can register for the course you wish to take. Select another course.
When I try to add a course to my trial schedule, I receive a message that indicates that I am on Academic Warning, Probation, Suspension, or Dismissal. What should I do?: These messages indicate that your cumulative grade point average is below 2.00 and that you have not met the academic standard required. You will need to contact an academic advisor for an advising appointment before registering for classes. Academic standing is reviewed at the end of each semester.

Fee payment issues

Can I pay for my fees online?: Yes. Even if you did not register for classes online, you may pay your fees via web registration. Click on the "Pay Fees" button at the left of the screen after you have logged on using your social security number and PIN. You will need to pay for fees with a major credit card (MasterCard or VISA).

All fees must be paid by the deadline for the term or you will be dropped automatically from your classes.
I should be receiving financial aid, but the Fee Screen still indicates that payment is due. What is my next step?: If you are a financial aid recipient, your financial aid funds may be automatically applied to your registration fees. However, in some instances financial aid does not cover all fees due. If you have any questions regarding your financial aid aware, please contact the financial aid office at 727-816-3302.

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Catalog E-learning FACTS Faculty directory Internet privacy policy my.PHCC Support portal WISE Technical assistance: Support portal General questions: Information center Please direct updates for and questions and comments about this page to the webmaster.	Home >> eCampus >> WISE >> WISE FAQ WISE FAQ Select one WISE allows students to register for classes, pay fees, view grades and unofficial transcript and to update their contact information online. Here are some common questions and answers about WISE. Logon/PIN issues Do I have an assigned (default) PIN and, if so, what is it? PIN codes have been issued to all former and current PHCC students. Your default PIN is a four-digit number; the first two digits are the day of your birth and the last two digits are the year of your birth. For example, if you were born on August 6, 1981, your PIN would be 0681. For newly admitted students and students reapplying for admission, your PIN code will be created after your application has been processed, usually within two working days of the time it was submitted. After you log on with your default PIN code, you will be required to change it. Please remember this new code. I have forgotten my PIN. What should I do? You will need to come to the Admissions office on any campus to request verification of your PIN. Bring photo ID with you. I am a new student at PHCC and have not yet registered for classes. Can I use web registration? Your first registration cannot be conducted via web registration because we would like you to see an academic advisor. However, any subsequent registration (including adding or dropping first term courses) can be done via web registration. I was previously a student at PHCC, but I have not enrolled for more than a year. Can I use web registration? You will first need to apply for readmission through the Admissions office on any campus. After that, you can register via web registration. When is web registration available? Web registration is available Monday through Thursday from midnight to 9 p.m. (EST), Friday from 7:30 a.m. to 4:30 p.m. (EST), and Saturday and Sunday (24 hours). Web registration is not available over the winter break. Because there is a limit to the number of web-based transactions that can be handled at any one time, we encourage your to use the web during "off peak" hours when traffic will be light. back to top Registration issues The course I would like to take is not listed in the box in section 2A on the registration screen. What does this mean? Every course that PHCC offers for a particular semester will be listed in the Course box in section 2A. This list will be updated immediately if any course schedule changes are made. If the course you want is not listed, it is not being offered for that semester. The course I would like to take is listed in the Course box in 2A, but either no class sections are listed in the Course Section box in 2B or the list does not contain a section at the time or place I would like. What does this mean? The Course Section box in 2B only lists classes which still have seats available. If a course section is full, it will not be listed. The availability of seats in a class may change daily. Check back! When I try to add a course to my trial schedule, I get a message that indicates I have a registration restriction. What should I do? A registration restriction means that you are not allowed to register for any classes. The name and the phone number of the office that placed the restriction should display. Contact that office to find out what you need to do to have the restriction removed. If a phone number is not listed, call PHCC at 727-847-2727 and ask to be connected to the office listed. When I try to add a course to my trial schedule, I get a message that indicates I have a placement test problem. What does this mean? This message means either that you have not taken your placement test, the score is not on file, or the test score is too low for the course you wish to take. Select another course or contact student development on your campus for more information. When I try to add a course to my trial schedule, I get a message that indicates that I need a prerequisite course. What does this mean? This message means that you have not successfully completed a course that is required before you can register for the course you wish to take. Select another course. When I try to add a course to my trial schedule, I receive a message that indicates that I am on Academic Warning, Probation, Suspension, or Dismissal. What should I do? These messages indicate that your cumulative grade point average is below 2.00 and that you have not met the academic standard required. You will need to contact an academic advisor for an advising appointment before registering for classes. Academic standing is reviewed at the end of each semester. back to top Fee payment issues Can I pay for my fees online? Yes. Even if you did not register for classes online, you may pay your fees via web registration. Click on the "Pay Fees" button at the left of the screen after you have logged on using your social security number and PIN. You will need to pay for fees with a major credit card (MasterCard or VISA). All fees must be paid by the deadline for the term or you will be dropped automatically from your classes. I should be receiving financial aid, but the Fee Screen still indicates that payment is due. What is my next step? If you are a financial aid recipient, your financial aid funds may be automatically applied to your registration fees. However, in some instances financial aid does not cover all fees due. If you have any questions regarding your financial aid aware, please contact the financial aid office at 727-816-3302. back to top